At ExovaExim, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing, shipping timelines, delivery procedures, and related terms.

1. Order Processing

• Orders are processed after successful payment confirmation or order verification, as applicable.

• Order processing times may vary depending on product availability, order quantity, and other operational requirements.

• For bulk, wholesale, or export orders, processing timelines will be communicated separately.

• Orders may require additional processing time during holidays, sales, or peak business periods.

2. Shipping and Delivery Timelines

• Estimated delivery timelines depend on the delivery location, shipping method, and product availability.

• Domestic orders within India may generally take 3–7 business days after dispatch.

• International shipments may take approximately 7–21 business days after dispatch, depending on the destination and customs clearance.

• Bulk and export shipments may have different delivery schedules, which will be communicated at the time of order confirmation.

Please note that all delivery timelines are estimates and may vary due to circumstances beyond our control.

3. Shipping Charges

• Shipping charges, if applicable, will be communicated or displayed before order confirmation.

• Shipping costs for bulk, wholesale, and international orders may vary based on shipment weight, dimensions, destination, and delivery method.

• Any additional charges for special handling, customs clearance, or other services will be communicated where applicable.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.

Customers can use the provided tracking information to check shipment progress. Please allow some time for tracking information to become active after dispatch.

5. International Shipping and Customs

For international orders, delivery is subject to the destination country's import regulations and customs procedures.

• Customs duties, import taxes, and other destination-specific charges may apply.

• Unless expressly agreed otherwise in writing, applicable import duties and taxes are the responsibility of the buyer.

• Customs inspections, documentation requirements, and regulatory procedures may affect delivery timelines.

• Customers are responsible for providing accurate delivery details and any information required for customs clearance.

6. Delayed or Undelivered Shipments

Although we make reasonable efforts to ensure timely delivery, delays may occur because of weather conditions, courier disruptions, customs inspections, incorrect addresses, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please contact our support team with your order number so we can assist you.

7. Incorrect Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

If an incorrect address is provided, please contact us as soon as possible. Address changes may not be possible once an order has been dispatched.

Additional shipping charges may apply if a shipment is returned or requires redelivery because of incorrect or incomplete address details.

8. Damaged or Missing Items

If your shipment arrives damaged, incomplete, or with missing items, please notify us promptly after delivery.

Where possible, retain the original packaging and provide photographs of the package and affected items, along with your order details. We will review the issue and assist in accordance with our applicable return, replacement, and refund policies.

9. Order Cancellation and Returns

Order cancellation requests may be accepted only before dispatch, subject to order status and applicable terms.

Returns, replacements, and refunds are governed by our separate Return and Refund Policy. Certain bulk, customized, or export orders may be subject to specific terms agreed upon at the time of purchase.

10. Contact Us

For questions about shipping, delivery, or order tracking, please contact ExovaExim through the contact details provided on our website.

ExovaExim
Email: [Insert Business Email]
Phone/WhatsApp: [Insert Contact Number]
Business Address: [Insert Registered Business Address]

We appreciate your trust in ExovaExim and look forward to serving you.